We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

in-game ads blocked

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by Dr Z

more options

Hello, After the last update (September 2023), I've been having issues with in-game ads being blocked, even with exceptions added and Advanced Tracking options turned off.

I got them to work for a couple of days, but now they're being blocked again. I've cleared cache & cookies, restarted Firefox, reset permissions, all have not helped.

Please advise!

I'm using Windows 10 on an HP PC screenshot of website permissions included

Hello, After the last update (September 2023), I've been having issues with in-game ads being blocked, even with exceptions added and Advanced Tracking options turned off. I got them to work for a couple of days, but now they're being blocked again. I've cleared cache & cookies, restarted Firefox, reset permissions, all have not helped. Please advise! I'm using Windows 10 on an HP PC screenshot of website permissions included
Attached screenshots

All Replies (4)

more options

How do you know ads are being blocked? Do you see ads on a different browser?

Have you tried disabling Tracking Protection for the site?

Does it still happen in Troubleshoot Mode?

more options

Hi zeroknight, thanks for responding.

  • I have tried keeping the standard setting and adding exceptions for all cookies, trackers, and pop-up windows.
  • I have tried using a custom security setting and disabling all security blocks for cookies, trackers, and pop-up windows.
  • When I try to access the game using Troubleshoot mode, the Hardware Accelerator is disabled and the game denies access, so I can't test anything.

Nothing I've tried has allowed any Ad viewing inside the game, as it still detects an Ad-blocker (screenshot attached). The game support was notified and they have received similar complaints from other Firefox users.

I didn't have any problems having added the website to the exceptions before the last big update (Sep 2023).

more options

Where exactly do the ads appear in this game? What are the steps needed to show an ad?

Try disabling your extensions.

It's not clear if you have disabled Tracking Protection for the site. The shield icon in the address bar should have a diagonal line through it (see screenshot). This needs to be done any time a new subdomain is encountered (eg zz0, zz1).

more options

The only extension I can find is F-Secure, which is for browsing protection, is turned on, and I've had that for years.

If you click on the screenshot above, it clearly shows the slashed shield showing tracking disabled. The very first screenshot shows all the permissions for the website.

There are icons that appear either on the playing field, or in a window inside the game, that players click on a button to view ads for rewards. They were working before the last update.