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I do not see my device in the Connected Services list

Aytac Dereli
Aytac Dereli
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Hi all, Sorry for this message but I must write you. I changed my laptop on 28.09.2023 and I had a lot of bookmarks and logins data at my old laptop. I want to sync data my new firefox browser. I install and login with new firefox on 28.09.2023, then I try to sync. It synced but anything do not changed. There is a problem I do not understand but I had a lot of data so I need all of them because I have collect them for approximately 5 years.

The data is so important me please help me. I need your helps. Thanks for all from now.

Hi all, Sorry for this message but I must write you. I changed my laptop on 28.09.2023 and I had a lot of bookmarks and logins data at my old laptop. I want to sync data my new firefox browser. I install and login with new firefox on 28.09.2023, then I try to sync. It synced but anything do not changed. There is a problem I do not understand but I had a lot of data so I need all of them because I have collect them for approximately 5 years. The data is so important me please help me. I need your helps. Thanks for all from now.

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can copy certain files with Firefox closed from one profile folder to the current profile folder to transfer personal data. Note that best is to avoid restoring a full profile folder and only restore important files that are safe to restore/transfer.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

  • bookmarks and history: places.sqlite
  • favicons: favicons.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
  • cookies.sqlite for the Cookies
  • formhistory.sqlite for saved autocomplete Form Data
  • logins.json (encrypted logins) and key4.db (encryption key/primary password) for logins saved in the Password Manager
  • cert9.db for certificates stored in the Certificate Manager
  • persdict.dat for words added to the spell checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
  • sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)
Aytac Dereli
Aytac Dereli Question owner
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Thank you all but I can not access my old laptop so I do not have any recovery files. I think I lost my all data :(