This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not receiving some emails.

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by Matt

anpcrafters
anpcrafters
more options

Seems after the latest update Thunderbird will not receive some emails. It has stopped receiving emails coming from some cell phones and some .com emails. Some cell phone emails work and others that previously did do not anymore. I do not understand the random situation. No settings have been changed nor is there any setting to correct this. I even reinstalled Thunderbird.

Any suggestions would be great. Thanks

Seems after the latest update Thunderbird will not receive some emails. It has stopped receiving emails coming from some cell phones and some .com emails. Some cell phone emails work and others that previously did do not anymore. I do not understand the random situation. No settings have been changed nor is there any setting to correct this. I even reinstalled Thunderbird. Any suggestions would be great. Thanks

All Replies (3)

david
david
  • Top 10 Contributor
more options

Have you checked for these messages with your online account? That is, are the messages from those cell phones reaching the server? Are those people receiving errors in sending?

anpcrafters
anpcrafters Question owner
more options

The cell phones have no problem sending even to others, There is no error messages as not completed or anything. Some of it seems random it will work once and then not the next. I have no clue as to whom all is not getting through. I know family and friends some have problems and others dont. I had no problems before. I know Google was having problems with mail. It didnt seem to bother for some either.

Thanks for trying to help

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

and are these missing emails showing up on your mail server in web mail?