This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't recover all my data after formatting my pc

more options

I verified that my account was synchronized up to date before formatting my PC. Once I reinstalled the entire OS and Firefox with my account, it did not add any history, passwords or add-ons. what can i do to recover all the info i had?

I verified that my account was synchronized up to date before formatting my PC. Once I reinstalled the entire OS and Firefox with my account, it did not add any history, passwords or add-ons. what can i do to recover all the info i had?

All Replies (1)

more options

Hola, El servicio de sync es para sincronizar dispositivos con Firefox no para realizar backup de los datos, podria funcionar como copia en el caso que tengas mas de un Firefox desktop conectado en la misma cuenta, si no es el caso entonces al conectar un unico Firefox a la cuenta estas indicando al servidor que borre los datos que tenia. Para hacer copias de seguridad lo indicado es hacer una copia de la carpeta de perfil de Firefox. Saludos

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.