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Connection to outlook imap-mail server has stopped working

  • 1 reply
  • 4 have this problem
  • 11 views
  • Last reply by sfhowes

neil
neil
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When I start up my Windows 10 laptop, Thunderbird tries to connect to my Hotmail email account, but it can no longer make the connection to the Outlook imap server (imap-mail.outlook.com) apparently because my password is no longer accepted. I just get the message box "Login to server imap-mail.outlook.com with username neil.january@hotmail.com failed - enter new password". There is no new password. I have not changed the password, and Thunderbird was connecting without trouble until a few days ago. What should I do?

Emails still get through to my Android phone with no trouble.

When I start up my Windows 10 laptop, Thunderbird tries to connect to my Hotmail email account, but it can no longer make the connection to the Outlook imap server (imap-mail.outlook.com) apparently because my password is no longer accepted. I just get the message box "Login to server imap-mail.outlook.com with username neil.january@hotmail.com failed - enter new password". There is no new password. I have not changed the password, and Thunderbird was connecting without trouble until a few days ago. What should I do? Emails still get through to my Android phone with no trouble.

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
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Change the incoming to outlook.office365.com, 993, SSL/TLS, OAuth2, email address; outgoing smtp.office365.com, 587, STARTTLS, email address. Restart TB after making changes.

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

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