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how do I fix this? Can't send emails

  • 1 reply
  • 0 have this problem
  • 3 views
  • Last reply by sfhowes

msheller
msheller
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Sending of the message failed. An error occurred while sending mail. The mail server responded: <sheller@wi.rr.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.

Sending of the message failed. An error occurred while sending mail. The mail server responded: <sheller@wi.rr.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
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The error indicates you are trying to send from account X through the smtp server for account Y, which fails because the User Names are not the same. Create separate smtp servers for each account and set the accounts to send on the correct smtp servers.

https://support.mozilla.org/en-US/questions/1350593

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