This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't receive incoming email

  • 1 reply
  • 0 have this problem
  • Last reply by christ1

more options

Suddenly today I stopped getting new messages in my inbox with Thunderbird. My wife shares our internet provider and she has continued to get hers. Using Windows 10 PC. I get the little Tbird icon telling me I've got a new email, but it does not show up in my inbox, or in any other Tbird folder. I get them only on my iPhone and iPad. No problem with my internet provider, Spectrum. The app shows that I'm on v. 115.10.1. It also showed that an update is available, v. 115.15.0. I went through the update process, including restarting my computer, and when I checked it still showed that I was actually still on v. 115.10.1, so the update apparently didn't actually install. I have no clue what's going on or how to attempt to fix it. Like I said, all is well with my wife's Tbird messages. She continues to get new messages. I can send an email from my section to hers, and it goes to her inbox just fine. Cannot send to me from hers though. If anyone can help I would be very appreciative. Thanks Stewart Wolfson

Suddenly today I stopped getting new messages in my inbox with Thunderbird. My wife shares our internet provider and she has continued to get hers. Using Windows 10 PC. I get the little Tbird icon telling me I've got a new email, but it does not show up in my inbox, or in any other Tbird folder. I get them only on my iPhone and iPad. No problem with my internet provider, Spectrum. The app shows that I'm on v. 115.10.1. It also showed that an update is available, v. 115.15.0. I went through the update process, including restarting my computer, and when I checked it still showed that I was actually still on v. 115.10.1, so the update apparently didn't actually install. I have no clue what's going on or how to attempt to fix it. Like I said, all is well with my wife's Tbird messages. She continues to get new messages. I can send an email from my section to hers, and it goes to her inbox just fine. Cannot send to me from hers though. If anyone can help I would be very appreciative. Thanks Stewart Wolfson

All Replies (1)

more options
The app shows that I'm on v. 115.10.1

How exactly do you check the version?

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > More Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

It also showed that an update is available, v. 115.15.0. I went through the update process, including restarting my computer

You do not need to restart the computer to update Thunderbird. Why would you do that?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.