This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Constantly signed out of various websites, requiring verification everytime despite all the changes with history and cookies

  • 7 replies
  • 0 have this problem
  • Last reply by cor-el

more options

Hi, I had the idea to try Opera browser as I saw various videos about it. Firefox does slow me down at times even though it's what I have used for years.

Soon after, I defaulted back to using Firefox but the settings must have gotten changed. Everytime I wish to log in to any site, I have to type in my email again. The passwords usually are the old ones that show up.

With Amazon for instance. I must sign in and verify with codes sent to my mobile few times a day. I have searched for help online and gone through the cookies and history and privacy settings, turn this on or that off, don't do this and don't do that. Despite all that, the sites don't remember my email logins. If I go from voucher code to another site, it doesn't remember my credentials, so I don't get the deal or voucher. Amazon on my mobile works perfect but on my laptop, it's just a nightmare to have to sign in and verify each time. Outlook refuses to recognize my password most times and so it goes on.

If I cannot fix this asap, I will then have to remove Firefox as a browser altogether and find anything else that works! Please advise. Last time I reached out to Firefox, I never heard back! Fingers Crossed x

sharad

Hi, I had the idea to try Opera browser as I saw various videos about it. Firefox does slow me down at times even though it's what I have used for years. Soon after, I defaulted back to using Firefox but the settings must have gotten changed. Everytime I wish to log in to any site, I have to type in my email again. The passwords usually are the old ones that show up. With Amazon for instance. I must sign in and verify with codes sent to my mobile few times a day. I have searched for help online and gone through the cookies and history and privacy settings, turn this on or that off, don't do this and don't do that. Despite all that, the sites don't remember my email logins. If I go from voucher code to another site, it doesn't remember my credentials, so I don't get the deal or voucher. Amazon on my mobile works perfect but on my laptop, it's just a nightmare to have to sign in and verify each time. Outlook refuses to recognize my password most times and so it goes on. If I cannot fix this asap, I will then have to remove Firefox as a browser altogether and find anything else that works! Please advise. Last time I reached out to Firefox, I never heard back! Fingers Crossed x sharad

Modified by NoahSUMO

All Replies (7)

more options

Some sites require sites requires authentican as security measures to verify the login match the registered user especially for Desktop as that can change from user to user. As to App Amazon has their own app and registered user so it's not the same here. If you turn off the computer or restart you have to sometimes re-login if your off for a period of time or you have ads blocker causing your logins to be remove whenever you close the Browser or logout. But this sounds like on your Desktop and Browser have ads blocker or blocker blocking the Browser from remembering the logins or credentials to save them and have to go and check what Addons is blocking this as well. By default my Firefox remember logins and credentials every time I go to that specific site and only the password is what I have to remember correctly to login.

Helpful?

more options

Detail like websites remembering you and log you in automatically is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings

Helpful?

more options

Thanks for the detailed response. Much appreciated. So, as it stands: The only cookies it was deleting was under Privacy settings  Custom  Within this there were a few options from cross site tracking cookies, cryptominers, known and suspected fingerprinters etc. I have unchecked just the Cookies option here, so it won’t block any cookies. Maybe that makes a difference, lets see, or the rest of the settings seem to be correct as others have pointed out. Then I have “Tell websites not to track or share my data” ticked. Under Cookies and Site Data, The option to Delete Cookies and site data when Firefox is closed was/is not selected. Under PASSWORDS, to save, remember, suggest, email masks or breached notifications are all selected and the next 3 points from except require device to sign in etc. are unchecked. • History section is on Custom where always use Private browsing is off but remember history etc. are all selected, including clear history when closing Firefox, as you highlighted in your response. I have no exceptions in place because I am not deleting or blocking cookies. In the extensions and themes,

• You Tube Add Blocker is ON. • I don’t care about Cookies extension is also ON that gets rid of cookie warnings from other sites. • And Cookie Auto Delete extension that deletes unwanted cookies from closed tabs whilst keeps the ones you want is also ON.

These extensions remain unchanged for as long as I can remember. Its when I moved to Opera and then back to Firefox, it got messed up.


lets see if the problem persists or improves. or else, i will just get rid of Firefox after so many years of using it. :(

And for Markwarner - Thanks as well and i understand what you mean and sometimes it can log you out but doing it everyday, few times a day, on multiple sites, gets very annoying. Its like if the Face ID on iphone stops, and you turn off remember login/password, then you got to enter all the logins and passwords every time. feels like that. lol thx

Modified by sharad1

Helpful?

more options

The other problem is no one here can see what changes or no changes from Firefox default settings are to know what is causing the lost logins but my Firefox with standard settings and remembering login/pswd never looses the login but ask me to choose the login info to log to site even when I restart my computer.

Helpful?

more options

Hi again

Well, All that we tried. Failed. Opera keeps me signed in easily. its like its stolen the magic. but very gimmicky look and feel or big and bold everything. lol

firefox - its not working. surely someone offers support on the matter within the company? all those settings didnt work. problem persists! x

Helpful?

more options

even to find this thread, i have to go around in circles. Not sure where to look for as it doesnt show under contributions but then later it does. crazy! lol

Helpful?

more options

What data do you clear in the Settings of "Clear history when Firefox closes" ?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.