This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

first email inbox does not retain read emails

  • 2 replies
  • 0 have this problem
  • Last reply by van67890

van67890
van67890
more options

I have multiple Gmail email accounts and just purchased a Windows 11 computer. Upon installing and opening Thunderbird and adding my accounts, I discovered the first Gmail account inbox does not retain READ emails like it always had before. After reading them, they disappear and are only viewable in the All Mail folder. It seems I can only view UNREAD emails in my first account's inbox. However, the second and third Gmail accounts DO retain READ emails in their inboxes.

I have multiple Gmail email accounts and just purchased a Windows 11 computer. Upon installing and opening Thunderbird and adding my accounts, I discovered the first Gmail account inbox does not retain READ emails like it always had before. After reading them, they disappear and are only viewable in the All Mail folder. It seems I can only view UNREAD emails in my first account's inbox. However, the second and third Gmail accounts DO retain READ emails in their inboxes.

All Replies (2)

Mapenzi
Mapenzi
  • Top 25 Contributor
more options

When you select the Inbox of your first G-Mail account verify if by chance you've activated the "Quick Filter" >> "Show only unread messages"

Helpful?

van67890
van67890 Question owner
more options

Quick filter is not active. I toggled quick filter on/off to check but it has no effect on the first account in the list. Quick filter works normally on the subsequent email accounts.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.