Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashing when playing You Tube videos

  • 2 replies
  • 2 have this problem
  • 11 views
  • Last reply by zzxc

AnonymousUser
AnonymousUser
more options

Just another crash report I got concerning the many crashes I have had lately while using Firefox 3.6.3 to watch You Tube videos. It crashes on several different You Tube channel videos, and it crashes when I attempt to watch playlists that I have created. It also crashes even faster when I am watching on Internet Explorer and Google Chrome.

Crash ID(s)

ID: fb817f25-4a61-4970-a331-b2ce32100528 Signature: nsStringBundleService::Release()

Just another crash report I got concerning the many crashes I have had lately while using Firefox 3.6.3 to watch You Tube videos. It crashes on several different You Tube channel videos, and it crashes when I attempt to watch playlists that I have created. It also crashes even faster when I am watching on Internet Explorer and Google Chrome. == Crash ID(s) == ID: fb817f25-4a61-4970-a331-b2ce32100528 Signature: nsStringBundleService::Release()

All Replies (2)

zzxc
zzxc
more options

Could you paste additional crash ID's in this thread? The report you submitted is nonspecific, so having more would help.

There are a few things you can try that might fix it:

  1. Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems: Disable your add-ons one at a time to see if one is at fault
  2. Upgrade to Firefox 3.6.4 beta, which prevents Flash from crashing the main Firefox process.
AnonymousUser
AnonymousUser Question owner
more options

Okay--where would I find the additional crash IDs that you need? I'd be happy to paste them in, but don't know where they are.

Also, I will try your other two suggestions to see if they help.

Thank you.