This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cant download or save file sometimes

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by cor-el

AnonymousUser
AnonymousUser
more options

When i try to download a file or save it, it starts to download normally till it finished and this pops up "www.xxxx.com could not be saved, because you cannot change the contents of that folder. Change the folder properties and try again, or try saving in a different location." It always happen. I tried saving it into different places like on my desktop and in other drives but the same thing pops up. I really have no idea and this is interfering with work so please please i really need help. Thankyou

This happened

Every time Firefox opened

== It started 2 days ago

When i try to download a file or save it, it starts to download normally till it finished and this pops up "www.xxxx.com could not be saved, because you cannot change the contents of that folder. Change the folder properties and try again, or try saving in a different location." It always happen. I tried saving it into different places like on my desktop and in other drives but the same thing pops up. I really have no idea and this is interfering with work so please please i really need help. Thankyou == This happened == Every time Firefox opened == It started 2 days ago

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This may be a problem with the %TEMP% folder. Firefox immediately starts downloading the file to the temp folder and move the file after you have supplied the name and location to that folder.

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. Do not forget to re-enable the scanning in your anti-virus software after you are finished with downloading and installing.

See What to do if you can't download or save files --- See also http://kb.mozillazine.org/Unable_to_save_or_download_files (Disable virus scanning in Firefox preferences - Windows)

(the MozillaZine KB is currently down, so you may need to try again later)