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Firefox crashes at random

  • 2 replies
  • 4 have this problem
  • 6 views
  • Last reply by kruse

AnonymousUser
AnonymousUser
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I see that many people can organise their crashes in categories. But in my case, there are some sites that always crash, and some that may crash or not, and I don't know why. How can I stop that? It's terribly annoying, and if I can't fix that, I'll try another browser.

I see that many people can organise their crashes in categories. But in my case, there are some sites that always crash, and some that may crash or not, and I don't know why. How can I stop that? It's terribly annoying, and if I can't fix that, I'll try another browser.

All Replies (2)

Shawn
Shawn
  • Moderator
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Can you provide me with your Crash ID? This can help me find the cause of your crash.

Inside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes?bl=n&s=firefox%2520crashes#Getting_help_with_your_crash

Outside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Getting_your_crash_report

Crash troubleshooting

Add-ons

One of your add-ons might be the culprit. Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode with all add-ons disabled. If that solves the problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and possibly Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Are your plugins updated? Check this by going to http://www.mozilla.com/en-US/plugincheck/

Are you using the newest version of Firefox?

It is important you use the latest version of Firefox because it includes stability and security updates. The latest version of Firefox can always be downloaded from http://www.getfirefox.com. You can check if you are using the latest version of Firefox by going to Help | About Mozilla Firefox. If you are not, see Update Firefox to the latest release

Malware

Different types of Malware can cause Firefox to crash. For more information, please see Troubleshoot Firefox issues caused by malware

kruse
kruse
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These are recent Crash IDs:

af220c1-ce89-4f94-b49c-9f047b447b69

4de16833-b1aa-4623-b47e-8c84bcdc49db

85b0427e-4171-4a40-8949-fdf3fa5a0b90

0c269b27-86ec-411c-beff-3e01ded604d5

a92e465a-6470-4eb2-a129a8fcf8ada68f6

dc7519ce-cf5f-4115-9f34-f06bd19b1c2c

2df3081a-2862-4331-b5ca-9162a67c997d

91947175-066e-4aba-89c6-0d359bf6144f

7aa9f52f-149f-4be8-bc2a-caa1080afa06

All "0" present on this code are the number zero, not the letter "o".

I hope this helps.

Thanks.