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I can't view the security certificate in SSL/TLS sites with Firefox 3.6.10 Win 7 (32)

  • 3 replies
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  • Last reply by cor-el

mikeallen1000
mikeallen1000
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When I click on the blue or green "secure connection" icon in Firefox 3.6 versions, running Windows 32, and click "more information" button, the view certificate button is locked (does not work). Furthermore the text in this window is a bit garbled in layout terms.

I have another Win 7 machine, which runs on 64 bit, and I don't get the same problem with this configuration.

When I click on the blue or green "secure connection" icon in Firefox 3.6 versions, running Windows 32, and click "more information" button, the view certificate button is locked (does not work). Furthermore the text in this window is a bit garbled in layout terms. I have another Win 7 machine, which runs on 64 bit, and I don't get the same problem with this configuration.

All Replies (3)

cor-el
cor-el
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

mikeallen1000
mikeallen1000 Question owner
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Thanks. No change however. I still can't view the certificate and the fonts are semi-garbled. (using safe mode with all add-ons disabled). I don't use an added theme.

cor-el
cor-el
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Rename or delete secmod.db (secmod.db.old) and possibly cert8.db (cert8.db.old) in the Profile Folder in case there is a problem with those files.

Create a new profile as a test to check if your current profile is causing the problems See Basic Troubleshooting: Make a new profile

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox