Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unresponsive scrip errors stop every thing from working

  • 1 reply
  • 11 have this problem
  • 5 views
  • Last reply by cor-el

redness
redness
more options

latest error:

Script: file:///C:/Documents%20and%20Settings/Name%20J.%20Name/Application%20Data/Mozilla/Firefox/Profiles/d5rtsf2t.default/extensions/%7B635abd67-4fe9-1b23-4f01-e679fa7484c1%7D/components/nsYahooFileIO.js:26

latest error: Script: file:///C:/Documents%20and%20Settings/Name%20J.%20Name/Application%20Data/Mozilla/Firefox/Profiles/d5rtsf2t.default/extensions/%7B635abd67-4fe9-1b23-4f01-e679fa7484c1%7D/components/nsYahooFileIO.js:26

Modified by redness

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sounds like a problem with a Yahoo extension (toolbar).

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")