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On a website with chalange questions FF will not remember that the computer is registered as safe

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  • 4 have this problem
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  • Last reply by cor-el

Davidr45
Davidr45
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I use a bank website that uses challenge questions to make sure you are real. It also asks Is this a private computer that should be registered to your SecurEntry profile? and you check yes In FF and not in other browsers (IE, Safari or Chrome at least) every time you return to this logon it forgets that it is registered and you face the challenge questions again. all of the browsers separately require you to answer the challenge the first time but never again so it seems that there is something specific to FF and there is no storage of ID at the bank which actually ID's the computer. It must rather ID the browser on your computer. Any ideas?

I use a bank website that uses challenge questions to make sure you are real. It also asks Is this a private computer that should be registered to your SecurEntry profile? and you check yes In FF and not in other browsers (IE, Safari or Chrome at least) every time you return to this logon it forgets that it is registered and you face the challenge questions again. all of the browsers separately require you to answer the challenge the first time but never again so it seems that there is something specific to FF and there is no storage of ID at the bank which actually ID's the computer. It must rather ID the browser on your computer. Any ideas?

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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  • Such details are usually stored in a cookie. Some sites may also use a Flash local object.
  • You need an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep that cookie, especially for secure websites and if you let cookies expire when Firefox closes
  • Make sure that you do not use Delete browsing, search and download history on Firefox to clear the "Cookies" and the "Site Preferences"

Clearing "Site Preferences" clears all cookies, images, pop-up windows, software installation, and password exceptions.

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