This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

every time I go into a site with security questions - it always asks the questions

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by cor-el

more options

when i go into a site like a bank - i put in my username hit enter and it should go directly to the password entry. instead EVERY time it goes to the security questions. I never had this problem with ie8. please give me a solution

every time I go into a site with security questions - it always asks the questions - even if I say this is a Personal Computer and Register it. I never had this problem with ie8. I have made sure these are checked "use custon settings" and "accept cookies" and "accept 3rd party cookies" until 'expired'.

when i go into a site like a bank - i put in my username hit enter and it should go directly to the password entry. instead EVERY time it goes to the security questions. I never had this problem with ie8. please give me a solution every time I go into a site with security questions - it always asks the questions - even if I say this is a Personal Computer and Register it. I never had this problem with ie8. I have made sure these are checked "use custon settings" and "accept cookies" and "accept 3rd party cookies" until 'expired'.

All Replies (1)

more options

Clearing "Site Preferences" clears all cookies, images, pop-up windows, software installation, and password exceptions.