We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot access my bookmarks or add new ones.

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

smar67
smar67
more options

My laptop had a virus (or malware maybe) which would not allow me to open any files. I ran the "restore" program and reset the date for 2 days before the virus appeared. The computer runs well now but I cannot access my bookmarks nor can I add new bookmarks. Is there a fix for this? Thanks in advance.

My laptop had a virus (or malware maybe) which would not allow me to open any files. I ran the "restore" program and reset the date for 2 days before the virus appeared. The computer runs well now but I cannot access my bookmarks nor can I add new bookmarks. Is there a fix for this? Thanks in advance.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be a problem with the file places.sqlite that stores the bookmarks and the history.