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using internet banking the gold security lock is missing from bottom right task bar

  • 5 replies
  • 67 have this problem
  • 1 view
  • Last reply by Kai Engert

harleyjt
harleyjt
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I am disturbed that the 'safe & secure ' gold padlock symbol that usually appears when using Internet Banking is no longer down near the bottom right Task Bar area. I always log in via the 'Address Bar'. Any reason ? Many thanks.

I am disturbed that the 'safe & secure ' gold padlock symbol that usually appears when using Internet Banking is no longer down near the bottom right Task Bar area. I always log in via the 'Address Bar'. Any reason ? Many thanks.

Chosen solution

The padlock has been replaced with the site identity button, for details on using it see https://support.mozilla.com/kb/Site+Identity+Button

Read this answer in context 👍 21

All Replies (5)

TonyE
TonyE
  • Moderator
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Chosen Solution

The padlock has been replaced with the site identity button, for details on using it see https://support.mozilla.com/kb/Site+Identity+Button

harleyjt
harleyjt Question owner
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Thank you TonyE...excellent response. Now I will tell the Bank !!!

the-edmeister
the-edmeister
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When you are logged in, please click the Helpful button next to the answer that solved your Firefox support issue.

Steve_W
Steve_W
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Thanks TonyE for the pointer to the new designation of a secure connection. Firefox 4 a right pain in the bum at the moment because the lock was a recognised standard security feature and now I find my bank only comes up as a partial encryption ! Just great for online bank management.

Kai Engert
Kai Engert
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Ideally you should focus on the new identity button that is explained in the previous posts.

However, there is an addon that adds the padlock icon to Firefox 4. https://addons.mozilla.org/en-US/firefox/addon/padlock-icon/

Because the status bar at the bottom of the window is no longer shown by default, this addon displays the padlock inside the identity button. For users who are trained to look for a padlock, this might help them to move their attention to the new identity button.