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When I click on fficon on desktop I get: XUL RUNNER

  • 1 reply
  • 27 have this problem
  • 14 views
  • Last reply by cor-el

Blaine
Blaine
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Error: PLATFORM VERSION "IS NOT COMPATIBLE WITH:

min Version >= 1.9.2.16 max Version <= 1.9.2.16

FireFox does NOT open at all, just displays this message on the desk top.

Error: PLATFORM VERSION "IS NOT COMPATIBLE WITH: min Version >= 1.9.2.16 max Version <= 1.9.2.16 FireFox does NOT open at all, just displays this message on the desk top.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.