This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downloaded the new upgrade but still get the message I need to upgrade. Why?

  • 3 replies
  • 6 have this problem
  • 4 views
  • Last reply by cor-el

more options

Downloaded the new upgrade twice and am still getting this message. Do you know why?


URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free!

Downloaded the new upgrade twice and am still getting this message. Do you know why? URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free!

All Replies (3)

more options

The Firefox 3.5.x branch has reached end-of-life and is no longer maintained.
There will be no more security updates released for that branch and the Firefox 3.5.19 version is the last Firefox 3.5.x version.

You can update Firefox via "Help > Check for Updates or download and install the full version of Firefox 3.6.x or 4.0.x.

more options

I tried to download the new version, but it is not working. Can you please tell me why? I downloaded the 4.0 version and still get this message and will have to stop using Firefox if this is not corrected:


 	  URGENT!

Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free!

more options

Did you try to download the full version from one of the above posted websites?

If updating doesn't work then you need to do that.


See also: