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How do I remove the upgrade to 5.0, since it disabled Norton Symantec

nygoldengirl
nygoldengirl
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I upgraded to 5.0 and it disabled Norton Symantec, which is very important to me. How do I remove this upgrade and go back to the previous version of Firefox? I am now very worried that Norton is not monitoring my browser, so I want to remove the upgrade.

I upgraded to 5.0 and it disabled Norton Symantec, which is very important to me. How do I remove this upgrade and go back to the previous version of Firefox? I am now very worried that Norton is not monitoring my browser, so I want to remove the upgrade.

All Replies (2)

nygoldengirl
nygoldengirl Question owner
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I called Symantec Norton tech support and they said it is Firefox's problem, not theirs. So who is going to fix this? Is this just a Mac problem? Is this also a PC problem? Does this happen to everyone running Norton? And how do you fix it? Is the update that important? If not, why can't I remove the update and go to the older version? Help really appreciated. Thanks

the-edmeister
the-edmeister
  • Moderator
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See these Norton support threads.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Update-Available-Firefox-5-0-Compatibility-Release-for-Norton/td-p/478160

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Toolbar-for-Firefox-5/td-p/475704/page/16