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Firefox "detects a problem with cookies" when accessing g mail

goodiandjack
goodiandjack
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when accessing my gmail account https://mail.google.com/mail/ I get a message saying "We've detected a problem with cookies . . ." and recommends 3 solutions; enable cookies, clean browser cache & cookies; or adjust privacy settings. I have done all 3 and cannot get gmail to load. I get, instead, the URL https://google.com/accounts/CookiesMismatched. I am using Firefox 5 as browser with Windows XP. Have heard from others that this combination creates this same problem for them.

when accessing my gmail account https://mail.google.com/mail/ I get a message saying "We've detected a problem with cookies . . ." and recommends 3 solutions; enable cookies, clean browser cache & cookies; or adjust privacy settings. I have done all 3 and cannot get gmail to load. I get, instead, the URL https://google.com/accounts/CookiesMismatched. I am using Firefox 5 as browser with Windows XP. Have heard from others that this combination creates this same problem for them.

All Replies (4)

finitarry
finitarry
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Possibly the cookies.sqlite file in the profile is damaged. Did you try deleting that?

goodiandjack
goodiandjack Question owner
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My lack of tech knowledge/skills leaves me fearful of deleting anything I don't fully understand. I've no idea of how to follow your suggestion.

Thanks for trying to help this compu"dummy" Looks like I'll be accessing email via Internet Explorer until I find a friendly geek to help me.

Thanks for you attempt to help. g

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

You can find the file cookies.sqlite in the Firefox Profile Folder

goodiandjack
goodiandjack Question owner
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You are really very kind and helpful. I did go to the site "kb.mozillazine etc." and found it to be pretty confusing. I will return to it at a later date and see if I can muddle through to a resolution, but I'm tentative about messing about with things I don't understand - don't want to create another bigger problem. \ Many thanks for your effort to help.

g