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Firefox crashes

  • 3 replies
  • 7 have this problem
  • 19 views
  • Last reply by cor-el

VivianS
VivianS
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Firefox used to work. Now it won't even open. Instead, I get crash reporter dialog box repeatedly. And I can't delete the program using the Control Panel's "Remove & Delete" (nothing happens). It doesn't open in safe mode. I have just run the Malware program - shows no indication of worms or viruses. What to do?

I am NOT a tech-y, don't understand most of the online help articles.

Firefox used to work. Now it won't even open. Instead, I get crash reporter dialog box repeatedly. And I can't delete the program using the Control Panel's "Remove & Delete" (nothing happens). It doesn't open in safe mode. I have just run the Malware program - shows no indication of worms or viruses. What to do? I am NOT a tech-y, don't understand most of the online help articles.

Modified by cor-el

All Replies (3)

cor-el
cor-el
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  • Top 10 Contributor
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See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See:

VivianS
VivianS Question owner
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I can't open Firefox, therefore can't enter about:crashes in its address bar. Cannot find ID of Breakpad crash reports. Now what?

cor-el
cor-el
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Can you start Firefox in Save mode?

Anything in this folder or in the pending folder? 

"C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Crash Reports"

The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.

See also: