This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have had a umber of requests to update Firefox. When I have tried at various times, the "connecting to the update server" window runs indefinitely.

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

Benarie
Benarie
more options

I have A MacBook Pro. I have had repeated requests/warnings to update. When I try a widow appears saying: "Downloading Firefox" then below is a bar with moving diagonal blue stripes and a pause sign on the right end and below says "contacting to the update server..." This has run for many minutes on a number of occasions but nothing else happens. Currently I am running Firefox 6.0.2 on Mac OS X 10.6.8 2,6 GHz Intel Core 2 Duo. Memory 4 GB MHz DDR3

I have A MacBook Pro. I have had repeated requests/warnings to update. When I try a widow appears saying: "Downloading Firefox" then below is a bar with moving diagonal blue stripes and a pause sign on the right end and below says "contacting to the update server..." This has run for many minutes on a number of occasions but nothing else happens. Currently I am running Firefox 6.0.2 on Mac OS X 10.6.8 2,6 GHz Intel Core 2 Duo. Memory 4 GB MHz DDR3

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.