This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have lost all my saved passwords since upgrading FF, how can I recover them?

  • 2 replies
  • 35 have this problem
  • 4 views
  • Last reply by tedzilla99

more options

I had many saved passwords, they are now all gone. Also, even though I have the box checked to Remember Passwords, I am not being prompted to see if I want to save or not, and passwords that I have entered earlier today [including the one for this site] are not being saved.

I have never altered the password settings in Options, this is happening since the latest update.

I had many saved passwords, they are now all gone. Also, even though I have the box checked to Remember Passwords, I am not being prompted to see if I want to save or not, and passwords that I have entered earlier today [including the one for this site] are not being saved. I have never altered the password settings in Options, this is happening since the latest update.

Chosen solution

Cor-el

Thank you for the reply - I restarted FF and all the passwords were listed again. Not sure what happened, but thanks for helping.

Read this answer in context 👍 0

All Replies (2)

more options

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Always use private browsing mode"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

Chosen Solution

Cor-el

Thank you for the reply - I restarted FF and all the passwords were listed again. Not sure what happened, but thanks for helping.