Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am using Firefox 8 as my homepage and my att.net Mail Preview will not load.

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by Hylott

more options

My internet service provider (IPO) is AT&T, but I use Mozilla Firefox for my home page. A facility on my home page that permits me to check my e-mail has ceased to load. The tab that normally permits me to do that is "att.net Mail Preview". The tab is still there, but below that tab appears "loading . . . . .". But, it never stops loading. I don't actually use this subject e-mail facility to send and read e-mails, but I do use it to determine what e-mails are available. When the facility is working properly it has the capacity for me to send and receive e-mails, but I chose to not use.

My internet service provider (IPO) is AT&T, but I use Mozilla Firefox for my home page. A facility on my home page that permits me to check my e-mail has ceased to load. The tab that normally permits me to do that is "att.net Mail Preview". The tab is still there, but below that tab appears "loading . . . . .". But, it never stops loading. I don't actually use this subject e-mail facility to send and read e-mails, but I do use it to determine what e-mails are available. When the facility is working properly it has the capacity for me to send and receive e-mails, but I chose to not use.

Chosen solution

Tobbi,

You are a genius! That fixed my problem.

And, I sincerely THANK YOU!!

Hylott

Read this answer in context 👍 0

All Replies (2)

more options

Please try clearing cookies and cache by following these instructions: Clear cookies and site data in Firefox and How to clear the Firefox cache.

--Tobbi

more options

Chosen Solution

Tobbi,

You are a genius! That fixed my problem.

And, I sincerely THANK YOU!!

Hylott