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Web page with javascript login shows the login in IE8 but not Firefox 9

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  • Last reply by weezecat

weezecat
weezecat
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The web page http://epgservices.sky.com/nevermiss/ loads properly in Internet Explorer 8 and shows login details but these don't show when loaded in Firefox 9.0.1 The login is generated by Javascript as far as I can see. Java is enabled and is not being blocked by AdBlock Plus because I've turned it off to see if it made any difference but the login for this website does not show

The web page http://epgservices.sky.com/nevermiss/ loads properly in Internet Explorer 8 and shows login details but these don't show when loaded in Firefox 9.0.1 The login is generated by Javascript as far as I can see. Java is enabled and is not being blocked by AdBlock Plus because I've turned it off to see if it made any difference but the login for this website does not show

Chosen solution

No problems here with Firefox 9.0.1 on Linux on that page.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

No problems here with Firefox 9.0.1 on Linux on that page.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

weezecat
weezecat Question owner
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Hi cor-el,

Thank you for your reply. Earlier in my attempts to solve this problem and before contacting Firefox Help, I did start Firefox in Safe Mode after clearing the cache and the cookies from sky.com but this made no difference. The login was still not showing.

Today after trying the website on my laptop running Firefox 9.0.1 and finding the login was loading correctly I decided to uninstall Firefox but keeping my original extensions etc., and re-install Firefox from a freshly downloaded install file. It is now displaying the login correctly on that web page. I think it may have been caused by lefy-overs from previous upgrades of Firefox and the re-install cured the problem. It's amazing what problems a fresh install will solve!

Thank you for your help