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I'm following Firefox Help for Windows XP on "clear cookies & cache." When I open Firefox & follow the Help steps (click on History, Tools, etc.) these aren't active links. I'm clicking on a Help display; no actions are executed. ???

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  • Last reply by jtexana

jtexana
jtexana
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(On desktop PC) When I open Firefox & follow the Help steps (click on History, Tools, etc.), these aren't active links. I'm clicking on a Help display; no actions are executed. Cookies & cache aren't cleared.

(On desktop PC) When I open Firefox & follow the Help steps (click on History, Tools, etc.), these aren't active links. I'm clicking on a Help display; no actions are executed. Cookies & cache aren't cleared.

Chosen solution

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"
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All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"
jtexana
jtexana Question owner
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Followed your advice, and was able to clear cookies & cache. Thanks

jtexana
jtexana Question owner
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Thanks. I was not in private browsing mode. However, I was able to clear cache & cookies after following Firefox help a second time.