This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox not working

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by rbillings

more options

I have installed Firefox 9 over the top of 6.0.1 and now it doesn't work. It will open up but sites won't load.

I get a spinning wheel in the in the tab and then it stays blank.

I have tried dumping the profile.

Changing proxy setting.

And using app zapper to completly remove Firefox but it still doesn't work.

I have to reinstall 6.0.1 to be able to use Firefox

I have installed Firefox 9 over the top of 6.0.1 and now it doesn't work. It will open up but sites won't load. I get a spinning wheel in the in the tab and then it stays blank. I have tried dumping the profile. Changing proxy setting. And using app zapper to completly remove Firefox but it still doesn't work. I have to reinstall 6.0.1 to be able to use Firefox

All Replies (1)

more options

Hi eggfat-

Here is an article about why Firefox might be hanging, and what you can do to fix it- outside of what you've already tried:

Firefox hangs or is not responding - How to fix

Hope that helps.