Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

9.0.1 won;t allow a pdf to open without locking up; I want an older version

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by bob844

bob844
bob844
more options

After downloading 9.0.1 I can't open a pdf I was previously able to open. Even worse, once I try, everything on the page becomes immune to my cursor and when I close the browser and try to reopen, even hours later, I'm told Firefox is already running.

Since I don't even like this version already, (doesn't show progress of download) what I really need to know is how to get the previous version back.

After downloading 9.0.1 I can't open a pdf I was previously able to open. Even worse, once I try, everything on the page becomes immune to my cursor and when I close the browser and try to reopen, even hours later, I'm told Firefox is already running. Since I don't even like this version already, (doesn't show progress of download) what I really need to know is how to get the previous version back.

All Replies (2)

finitarry
finitarry
more options

Why not use an application such as Foxit as a helper application and open the PDF in that window instead? You can set up an application to open PDF files from Options > Applications.

bob844
bob844 Question owner
more options

Tried it on both 9.0.1 and 3.5.17 after I dumped the new one. Still doesn't work but it might be the particular pdf giving the problem although it opens just fine on Chrome and IE. Guess I'll make Chrome my default.