This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Context Menus: Empty Spaces

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by Ammaar

more options

Last night, I updated from 9.0.1 to 10.0.

After installation, it checked for plugin/extension updates - started updating .NET Framework Assistant to 1.3.1. Completed, but the dialogue box didn't close. After about 10-15 minutes I X-ed it out and started Firefox, and the images displays what the problem is.

I reinstalled 10.0. Still the same. Reinstalled the extension, this time inside the browser, no problems, but checked the menus, same thing.

Downgraded to 9.0.1, same thing.

I want to keep running 9.0.1 too because unlike 10.0, after I close Firefox, it doesn't keep running in the processes list.

http://i.imgur.com/s7cPB.jpg

Last night, I updated from 9.0.1 to 10.0. After installation, it checked for plugin/extension updates - started updating .NET Framework Assistant to 1.3.1. Completed, but the dialogue box didn't close. After about 10-15 minutes I X-ed it out and started Firefox, and the images displays what the problem is. I reinstalled 10.0. Still the same. Reinstalled the extension, this time inside the browser, no problems, but checked the menus, same thing. Downgraded to 9.0.1, same thing. I want to keep running 9.0.1 too because unlike 10.0, after I close Firefox, it doesn't keep running in the processes list. http://i.imgur.com/s7cPB.jpg

Modified by Ammaar

Chosen solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

Okay for some reason, it fixed by itself without doing anything. I didn't restart or do anything but just randomly checked and it was all okay. But then it said that 10.0 has downloaded, installed, the problem came back. But now a day later when I open the browser/fresh start of computer, it's fine. Weird.