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Since FF 10, I am unable to download documents if there is a comma in the file name. Is there a work around for this?

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I use Firefox for work, and one of the intranet pages I use has Word and Excel documents with commas in the file name. When I click on the link to download the file, the download pane flashes open, then closes and the document I am trying to download does nothing.

I use Firefox for work, and one of the intranet pages I use has Word and Excel documents with commas in the file name. When I click on the link to download the file, the download pane flashes open, then closes and the document I am trying to download does nothing.

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Try a right-click on the link to the file and use Save Link As... and rename that file to get rid of the comma - like make it a blank space or change the comma to a hyphen.