This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't I no longer use my mouse to click what I need in drop down menus? This has been an issue since I was "forced" to upgrade to 10 this week!

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by JudibeeFL

JudibeeFL
JudibeeFL
more options

It happens on sites that have drop down menus selections. It also causes screen freezes so I have to force quit FF and lose where I was! I

It happens on sites that have drop down menus selections. It also causes screen freezes so I have to force quit FF and lose where I was! I

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

JudibeeFL
JudibeeFL Question owner
more options

I tried this and I still get the screen freezes and inability to use any drop down box on any website! I have deleted Fire Fox 10; and I am using Safari now; at least I can get to my Drop Down menus now. Until Mozilla resolves these issues and allowing upgrades to compatable Extensions and Add Ons, I am refusing to use FF at all.