This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

during setup sync tells me my email address is already in use and won't let me go any further. I only have one email and don't want to setup another. How do I setup sync?

more options

I can log into the sync account management with this URL https://account.services.mozilla.com and nothing is listed. When I go to the Sync tab within the preferences window, only two options are listed: Setup a New Account and or Pair a Device. Setting up an account doesn't allow me to use the email address I would like to, saying the email is already in use. I can't "pair a device" because the computer I'm trying to "pair" is my main computer (laptop). I used sync way back when it first came out and it seems as though there are new requirements (legal and otherwise) requiring me to setup a new account. How do I setup and use sync with the email address I have in place already without having to use another email address?

I can log into the sync account management with this URL https://account.services.mozilla.com and nothing is listed. When I go to the Sync tab within the preferences window, only two options are listed: Setup a New Account and or Pair a Device. Setting up an account doesn't allow me to use the email address I would like to, saying the email is already in use. I can't "pair a device" because the computer I'm trying to "pair" is my main computer (laptop). I used sync way back when it first came out and it seems as though there are new requirements (legal and otherwise) requiring me to setup a new account. How do I setup and use sync with the email address I have in place already without having to use another email address?

Chosen solution

There was a major change in Sync services back in Dec 2010, but nothing w9th regards to the Username / email address and Password since that time.

Use this to reset your Sync Password if you can't remember it, for an existing account.
https://services.mozilla.com/reset-password/

What ever you may have stored on the Sync Server will be erased so you will be starting with with new data in the system.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

There was a major change in Sync services back in Dec 2010, but nothing w9th regards to the Username / email address and Password since that time.

Use this to reset your Sync Password if you can't remember it, for an existing account.
https://services.mozilla.com/reset-password/

What ever you may have stored on the Sync Server will be erased so you will be starting with with new data in the system.