This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I'm installing Microsoft Office 2011 for mac and it can't continue downloading while the firefox plugin process is still running, how do I shut it down temoporarily?

empeterson
empeterson
more options

My hard drive got wiped the other week so I'm in the process of re-installing all my old software. I'm trying to download microsoft office 2011 for my mac and it is asking me to shut down all other programs that are running. The message says... "This installation cannot be completed while the following software is running" then it lists "Firefox Plugin Process."

How do I close this program to continue the download process?

Please help!

My hard drive got wiped the other week so I'm in the process of re-installing all my old software. I'm trying to download microsoft office 2011 for my mac and it is asking me to shut down all other programs that are running. The message says... "This installation cannot be completed while the following software is running" then it lists "Firefox Plugin Process." How do I close this program to continue the download process? Please help!

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Can you completely exit Firefox at this point? Then Firefox should shut down all of its various processes.

empeterson
empeterson Question owner
more options

Hi Jscher,

That's what is so weird about this... I have completely closed out of Firefox and it's still saying there is this "Firefox plugin process" is still open and running. I am not sure what is going on.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

If you were running Windows, I've have you look in the Task Manager for plugin-container.exe, but on MacOS, I don't know where you would find/kill a process. Well, I suppose you could restart the OS.