We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 13 have this problem
  • 1 view
  • Last reply by John99

Spyder87
Spyder87
more options

Firefox crashes intermittently. Receive crash report box...able to restart and restore tabs....will work awhile then crash again. Happens 2 to 4 times a day....started after updating Firefox to version 11.

Firefox crashes intermittently. Receive crash report box...able to restart and restore tabs....will work awhile then crash again. Happens 2 to 4 times a day....started after updating Firefox to version 11.

All Replies (1)

John99
John99
more options

Anyone having problems with crashes may I suggest you read firefox crashes then ask your own question by following the guidance in the above linked article.

Spyder87

It seems the crash could be related to a specific video graphics device or driver, and only certain versions of Firefox. A workaround that is worth trying is to use Firefox Beta or even Aurora as there is a possibility they are not affected.

Your Reports for CrashID

http://www.mozilla.org/en-US/firefox/channel/#beta/beta-desktop If you do choose to try Firefox Beta

  • there is no need to separately uninstall the current version of Firefox
  • do NOT use any option from Firefox or Windows that mentions removing personal information, because that will destroy your passwords, bookmarks and other settings.