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Firefox crashes

  • 3 replies
  • 3 have this problem
  • 7 views
  • Last reply by Poochie

Poochie
Poochie
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Firefox crashes constantly when I am on a PhotoBucket page with any form of animation and at times when I am on YouTube. I did not have this problem until I updated to version 13. I even updated Adobe to its most recent fix, version 11.3.300 and it did not help. I am also experiencing a disappearing cursor on occasions.

It is not Adobe Shockware that crashes but the entire FF browser which closes completely. Animating small images is a hobby of mine and I need to have FF in better working order. Please assist

Firefox crashes constantly when I am on a PhotoBucket page with any form of animation and at times when I am on YouTube. I did not have this problem until I updated to version 13. I even updated Adobe to its most recent fix, version 11.3.300 and it did not help. I am also experiencing a disappearing cursor on occasions. It is not Adobe Shockware that crashes but the entire FF browser which closes completely. Animating small images is a hobby of mine and I need to have FF in better working order. Please assist

Modified by Poochie

All Replies (3)

dumdidadida
dumdidadida
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Hi,

Please check if this happens in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The first crash ID is a problem with the Flash player.
The other two have an @EMPTY crash signature and don't have any data.

You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.

Poochie
Poochie Question owner
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Hello Dumbdidadida and Co-rel,

Please forgive my untimely reply. Thank you both very much for your assistance. The recent Flash and FireFox updates seem to have fix the crash problem.

Poo

Modified by Poochie