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I've downloaded Firefox 14.0.1 . Now i cannot open my Hotmail messages or compose messages. Any suggestions ?

  • 2 replies
  • 7 have this problem
  • 3 views
  • Last reply by pmproulx

pmproulx
pmproulx
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I cannot open my hotmail inbox messages or compose a message.

I cannot open my hotmail inbox messages or compose a message.

Chosen solution

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete your live.com cookies here (this will log you out)

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete your live.com cookies here (this will log you out)

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

pmproulx
pmproulx Question owner
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Fantastic. It works now. Thank you.