This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

mac 10.6.8; have firefox 12. also downloaded perhaps too many add ons I do not get. pages I use a great deal no longer load. I want to dis install and re-instal

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by user633449

janeandhound
janeandhound
more options

what I would like to do is simply start over. get rid of the apps I did download and then, with a better understanding of exactly what I am doing, start over. the way things are currently I find this version unusable. I mean, I can't function with things as they are! downloaded apps I think which are beyond me.

don't even know where or how to begin. this is the kind of help I need; what do I do? I need very specific instructions on this. Adblock is fine. not sure if I want Scripts. or Browserprotect. also have Ghostery, enable Javascript, enable/ disable Java, enable/ disable flash, e/ d Silverlight, e/c Cookies, auto load pages, e/d animated images, toggle style, and Firebug 1.7.3. some are likely for web developers which I am not... last one I have would be Translator.

what I would like to do is simply start over. get rid of the apps I did download and then, with a better understanding of exactly what I am doing, start over. the way things are currently I find this version unusable. I mean, I can't function with things as they are! downloaded apps I think which are beyond me. don't even know where or how to begin. this is the kind of help I need; what do I do? I need very specific instructions on this. Adblock is fine. not sure if I want Scripts. or Browserprotect. also have Ghostery, enable Javascript, enable/ disable Java, enable/ disable flash, e/ d Silverlight, e/c Cookies, auto load pages, e/d animated images, toggle style, and Firebug 1.7.3. some are likely for web developers which I am not... last one I have would be Translator.

All Replies (1)

user633449
user633449
more options

The best thing to do is the following:

Update to Firefox 15.0.1 Update Firefox to the latest release

Reset Firefox: Refresh Firefox - reset add-ons and settings

This will update you to a more stable version of Firefox and remove all your add-ons while saving your personal data (bookmarks, etc.)