This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i keep trying to down load the new firefox but nothing happens

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by philipp

more options

i am using an old version of firefox and get messages to down load the latest version i do this and nothing happens

i am using an old version of firefox and get messages to down load the latest version i do this and nothing happens

All Replies (1)

more options

hello, did you also run the setup, after you've downloaded it?

How to install Firefox on Windows

please also note that you have loads of outdated plugins present, which have multiple securtiy vulnerabilities & will put your system and your personal data at risk each time you're on the web or they might already be compromised. please uninstall the multiple old shockwave flash & director plugins from the windows control panel & keep the other plugins updated.

you should probably do a full scan of your system with the security software already in place and different other tool like the free version of malwarebytes ...