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Users cannot login to my site using Firefox, while they can do it with other browsers. It seams they cannot get security token while in ssl mode.

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

rozzi_toteva
rozzi_toteva
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The login page of my site uses SSL and a security token issuer. When a user enters the credentials, the only thing that is displayed is a red error below the login fields with no text. The fire bug console only shows a POST https://<my token issuer> in red, but gives no other details. This happens only in Firefox and is not reproduced in any other browser

The login page of my site uses SSL and a security token issuer. When a user enters the credentials, the only thing that is displayed is a red error below the login fields with no text. The fire bug console only shows a POST https://<my token issuer> in red, but gives no other details. This happens only in Firefox and is not reproduced in any other browser

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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A red Firebug entry often indicates a 500 error. If you expand the entry, the Response tab might contain some details of the error message. You also can check whether the parameters passed to the token issuer make sense.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Does the Web Console (Web Developer > Web Console;Ctrl+Shift+K) give the same error?

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.