This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Flash videos e.g. you tube cause firefox to freeze and pc to crash with BSoD

  • 2 replies
  • 4 have this problem
  • 15 views
  • Last reply by cor-el

more options

Whenever I attempt to view a video on Facebook or YouTube or any other site, the screen freezes and then comes the 'Blue Screen of Death'. This does not happen with IE just Firefox 17.

Whenever I attempt to view a video on Facebook or YouTube or any other site, the screen freezes and then comes the 'Blue Screen of Death'. This does not happen with IE just Firefox 17.

All Replies (2)

more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

more options

Does it say on the BSOD which file or application is causing the crash?

You can check the event viewer log for more details.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.