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start page changes and settings changed every time firefox is turned on goes back to normal setting

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

stevestella
stevestella
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I have down loaded firefox several times and it wont keep the options i select in options, the home page goes to snap do whenever firefox is restarted

I have down loaded firefox several times and it wont keep the options i select in options, the home page goes to snap do whenever firefox is restarted

All Replies (2)

philipp
philipp
  • Moderator
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hello stevestella, if your manual changes don't 'stick' after a restart of the browser, please look out for any suspicious extensions (like 3rd-party-toolbars or things you have not installed intentionally) presently installed under firefox/tools > addons > extensions or the programs section of the windows control panel and remove those entries.

in case this doesn't solve the issue please try this: go to firefox > help > troubleshooting information > profile folder - "show folder", then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.

Remove a toolbar that has taken over your Firefox search or home page

How to fix preferences that won't save

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.