Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how do I turn on remember passwords for sites. The box is not available to check on my computer

  • 2 replies
  • 3 have this problem
  • 25 views
  • Last reply by cor-el

more options

When I go to the security settings, the box for "remember passwords for sites" is not highlighted but the other "box use a master password" is highlighted for me to check. How do I get the remember passwords for sites to be highlighted?

When I go to the security settings, the box for "remember passwords for sites" is not highlighted but the other "box use a master password" is highlighted for me to check. How do I get the remember passwords for sites to be highlighted?

Chosen solution

Do you have any Norton software installed?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
Read this answer in context 👍 5

All Replies (2)

more options

If your running Firefox in Private Browsing mode also disables this check box.

Tools > Options > Privacy: Use custom settings for history
Deselect: [ ] "Always use private browsing mode"

more options

Chosen Solution

Do you have any Norton software installed?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.