This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla just stopped working, no way it will start what do i do to get it back with all its settings (e.g. bookmarks)

  • 1 reply
  • 2 have this problem
  • 31 views
  • Last reply by Andrew

keval
keval
more options

I use WIndows XP. Firefox just would not work. The PC had locked up. The only way out was the technicians reset (I.e. power off/on) Now everything else works but not Mozilla. It will not start. I do not want to lose my bookmarks. i ahve tried to retrieve them following instructions on these pages. Nothing works it is a s dead as a doornail. What to do?

I use WIndows XP. Firefox just would not work. The PC had locked up. The only way out was the technicians reset (I.e. power off/on) Now everything else works but not Mozilla. It will not start. I do not want to lose my bookmarks. i ahve tried to retrieve them following instructions on these pages. Nothing works it is a s dead as a doornail. What to do?

All Replies (1)

Andrew
Andrew
  • Moderator
more options

What do you mean by "does not work" ? Could you elaborate please?