This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why I can't update pluggins that firefox suggests they should be updated when i press the update button next to them?

  • 4 replies
  • 73 have this problem
  • 9 views
  • Last reply by ideato

more options

I have tried to update the RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) and the RealNetworks(tm) Chrome Background Extension Plug-In (32-bit) as is was suggested but when I press the button next to them nothing happens. Have tried that a few times...still nothing happens.

I have tried to update the RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) and the RealNetworks(tm) Chrome Background Extension Plug-In (32-bit) as is was suggested but when I press the button next to them nothing happens. Have tried that a few times...still nothing happens.

All Replies (4)

more options

Hi blue_tiger,
you can visit this page:
Mozilla's Plugins Check and Updates
and check your plugins.
This is not working?

more options

As I said I have tried that..i press the button to do the update and nothing happens!

more options

Same here and researched web-contuing research. If you hit the update plug-in button, it acts as if you did not hit. Screen flickers and stays on same plug-in update check page

more options

Hello shelleysqrd,

I found a related bug : Bug 887245 - Plugincheck should not link to itself on the "update now" button

thank you