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Foxfire 19 will not update.

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  • 3 have this problem
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  • Last reply by user633449

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Firefox keeps offering to update Firefox to version 19. When I do, and I restart, Norton says the updater is safe, but Firefox will not load. So I delete the updater files and then Firefox 18 comes up. Either tell me how to fix this or stop offering Firefox 19. Is JAVA a part of this problem?

Firefox keeps offering to update Firefox to version 19. When I do, and I restart, Norton says the updater is safe, but Firefox will not load. So I delete the updater files and then Firefox 18 comes up. Either tell me how to fix this or stop offering Firefox 19. Is JAVA a part of this problem?

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Please go to www.getfirefox.com, and download and install Firefox 19.