We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No sound on you tube or facebook

  • 7 replies
  • 12 have this problem
  • 12 views
  • Last reply by Annief

Annief
Annief
more options

I don't know if this is coincidence but I deleted 'you tube' on face book and suddenly I cant get sound on my mac on 'you tube' or 'facebook', video plays ok. Tried in 'safe mode', reset firefox and even reinstalled Firefox, no joy. I have no problem with sound on Chrome. Can anybody help?

Anne

I don't know if this is coincidence but I deleted 'you tube' on face book and suddenly I cant get sound on my mac on 'you tube' or 'facebook', video plays ok. Tried in 'safe mode', reset firefox and even reinstalled Firefox, no joy. I have no problem with sound on Chrome. Can anybody help? Anne

Chosen solution

Hi

I didn't try the above as before I contacted this website I redownlaoded adobe and reinstalled firefox. There is some sound but not on you tube or facebook.

Anne

Read this answer in context 👍 1

All Replies (7)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
more options

which flash are you using? see Flash Plugin - Keep it up to date and troubleshoot problems

Annief
Annief Question owner
more options

11.6.602.180 is installed.

Annief
Annief Question owner
more options

C reply its 11 the latest

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
more options

have you followed the above link.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to clear the Flash local storage and settings.

Flash Website Storage Settings panel:

Global Storage Settings Panel:

Annief
Annief Question owner
more options

Chosen Solution

Hi

I didn't try the above as before I contacted this website I redownlaoded adobe and reinstalled firefox. There is some sound but not on you tube or facebook.

Anne

Annief
Annief Question owner
more options

You are a star it works thank u thank thank you