This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I remove HP SimplePass from my toolbar?

  • 5 replies
  • 27 have this problem
  • 12 views
  • Last reply by brettz9

more options

I recently purchased a ENVY dv6 with the HP Simple Touch/Touch Pass feature. It has added a "simplepass" feature to my toolbar at the top right. I have tried to disable the feature in my plugins addon menu, but it still remains. I have removed the icon in the customize menu, but it returns when I restart firefox. Any help?

I recently purchased a ENVY dv6 with the HP Simple Touch/Touch Pass feature. It has added a "simplepass" feature to my toolbar at the top right. I have tried to disable the feature in my plugins addon menu, but it still remains. I have removed the icon in the customize menu, but it returns when I restart firefox. Any help?

All Replies (5)

more options

There might be a corresponding extension, which is the kind of add-on that usually affects your toolbars.

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Can you find a logical candidate there and disable it?

more options

Jscher, no; there are no extensions either (its so new I havent added anything). The Add-ons manager, the internet options and even the simplepass options do not have options for me to remove the icon.

more options

Firefox stores toolbar customizations in a file that sometimes becomes corrupted. You might try renaming that file so that Firefox returns to the default settings for toolbar layout. Here's how:

(1) Open your personal settings (AKA Firefox profile) folder

Help (or Alt+h) > Troubleshooting Information > "Show Folder" button

(2) Switch back to Firefox and exit the program (e.g., File > Exit)

(3) Wait a few moments for Firefox to finish updating files in your settings folder, then rename localstore.rdf to something else, like localstore-bad.rdf or localstore.old. Alternately, you can delete the file.

(4) You're done with your profile folder and you can restart Firefox now.

Does HP manage to reinsert itself?

more options

Yes. I've checked to make sure both firefox and HP are updated. I have a simple touch on my work PC and that does not have the same issue

more options

I solved it by following the steps provided by @jscher2000 and then removing C:\Program Files (x86)\Mozilla Firefox\distribution\bundles\websitelogon@truesuite.com