do you mean we have stopped helping with users who are using ff19?

If you have not stopped helping users using ff19, please confirm this

we are still helping users who are using firefox 19 and lower also.

hi lukecalvert84, you are currently usinf firefox 17 and you can update it . goto help->About irefox and it will be automatically updated. Thanks

Support for security updates ends when the next Firefox version is released, so while Firefox 20 has been released 6 weeks ago and Firefox 21 will be released this Tuesday May 14th then this means that Firefox 19 is no longer officially supported.

I see that you still run Firefox 17.

Is there a special reason why you haven't updated to the current release?

The Firefox Firefox 17 version that you currently run is no longer supported with security updates

Please Update to the latest Firefox 20.0.x version.

• Help > About Firefox

• https://support.mozilla.org/kb/update-firefox-latest-version
• https://support.mozilla.org/kb/Updating+Firefox

Thank you, that's what I was after